Mobile Support

We've produced the following guides to help with getting going with Full Flavour Endless Mobile.

Bring a number to Full Flavour

Fill out this form: https://forms.gle/XdksndXRTJB6f3tt8

Set up eSIM with a QR code

Set up my eSIM–capable iPhone

Before your mobile number is switched to us, we'll email you a QR code.

Note: Your phone's screen and wording may differ slightly due to software version updates on your device.

  1. Make sure you're connected to Wifi or a hotspot
  2. Go to Settings
  3. Select Mobile Data
  4. Select Set Up Mobile
  5. Select Use QR Code. The camera app will launch.
  6. Use the camera to scan the QR code provided to you
  7. Select Add Mobile Plan

    If you don't have a physical SIM in your device, you'll see a spinning wheel while your eSIM is being activated.

    If you do have a physical SIM in your device, you'll need to select your primary and secondary number options and then click Continue

    Note: you can change these later in your Settings menu.
  8. Your eSIM should now be active and ready to use


Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

This could happen for example when you have one eSIM and one physical SIM card active.

The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”

You'll need to choose one of the profiles to disable in order to active a new line.

You can also switch between profiles. If you are trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles.

Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with.

Set up my eSIM–capable Samsung Galaxy phone

Before your mobile number is switched to us, we'll email you a QR code.

Note: Your phone's screen and wording may differ slightly due to software version updates on your device.


  1. Make sure you're connected to WiFi or a hotspot
  2. Go to Settings > Connections and select Sim Card Manager
  3. Select Add mobile plan
  4. Wait for the Searching for plan search wheel to stop spinning
  5. Select Add using QR code and scan the QR code provided to you
  6. Select Add when prompted with the Add new mobile pop up
  7. Select OK when prompted with the Turn on new mobile plan pop up
  8. Once it has finished loading, your eSIM profile should now be active. You will be able to see your profile in the eSIMs section of the SIM Card Manager menu.

Set up my eSIM–capable Android phone

Before your mobile number is switched to us, we'll email you a QR code.

Note: Your phone's screen and wording may differ slightly due to software version updates on your device.

  1. Make sure you're connected to Wifi or a hotspot
  2. Navigate to Settings
  3. Click on Mobile Data
  4. Click Add Mobile Plan. The camera app will launch.
  5. Use the camera to scan the QR code provided to you
  6. Click Add Mobile Plan

    If you don't have a physical SIM in your device, you'll see a spinning wheel while your eSIM is being activated.

    If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue

    Note: You can change these later in your Settings menu.

  7. Your eSIM should now be active and ready to use


Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

This could happen for example when you have one eSIM and one physical SIM card active.

The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”

You'll need to choose one of the profiles to disable in order to active a new line.

You can also switch between profiles. If you're trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles.

Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with.

General FAQ

When does my Max Speed data allowance restart?

Max Speed restarts on the 26th of each month.

How do I check my data usage?

At the moment your speed will slow down automatically when you use all your Max Speed data. Soon you'll receive a txt message at 80% and will also be able to monitor via our customer portal.

Roaming FAQ

What are your standard roaming settings?

When you arrive in a selected country*, a $30 roaming pack is applied that lasts 14 days, including 300 mins inbound and 300 mins outbound calling, 300 txts and 2GB of data.

If you run out of data, this pack will automatically renew up to 3x.

You can also choose to have roaming disabled for the selected countries*.

In Australia, you also have the option (instead of the $30 roaming pack) to turn on $8 daily roaming which includes unlimited calls & txts plus 1GB of data per day. Contact us to arrange this.

For non-selected countries, the default setting is no roaming enabled. On request, we can enable calls/txts, which will be charged at casual rates.


*Selected countries

In Oceania: American Samoa, Australia, Cook Islands (incl. Rarotonga), Fiji, Papua New Guinea, Nauru, Samoa, Tonga, Vanuatu

In Europe: Austria, Belgium, France, Germany, Greece, Italy (including San Marino and Vatican City), Netherlands, Portugal, Republic of Ireland, Spain, Switzerland and UK (England, Scotland, Wales, Northern Ireland, Channel Islands i.e. Jersey and Guernsey etc. and Isle of Man)

In Asia: China, Hong Kong, Indonesia, India, Japan, Macau, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE, Vietnam

In North America: Canada, USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands)

In South America: Argentina, Brazil, Venezuela**

In Africa: South Africa

Voicemail FAQ

Set up voicemail

Call into the voicemail: Either 122, 083210, +64 83 083210 or long press 1 on your keypad

Follow the voice prompts to set up your mailbox.

Enter a PIN.

Record your mailbox name.

You'll hear your mailbox name when you call in to check your messages. It may also be played when you leave a message for someone else.

Record a personal greeting to welcome callers and invite them to leave a message.

Keep your PIN secret to make sure your mailbox is secure. You'll need to enter it whenever you check your mailbox from a different phone.

You can change your personal greeting, mailbox name or PIN as often as you like. To do this, call your mailbox, press 3 (personal options) from the main menu and follow the voice prompts.

Listen to your messages

Call into the voicemail menu

Either 122, 083210, +64 083 83210 or long press 1 on your keypad

Your new messages will play automatically.

Press 1 to listen to a message again.

Press 2 to save a message.

Press 3 to delete a message.

If you don't delete a message before it completes playback, or within 1 second of it finishing, it will automatically save. When you listen to your saved messages they'll play in order from newest to oldest.

Remember, new and saved messages are automatically permanently deleted after one year and deleted messages are automatically permanently deleted after 60 days. Once messages are permanently deleted you can’t retrieve them, so it’s a good idea to save a copy of any important messages that you may want to keep longer than a year. Read below for how to do this.

Can I disable voicemail?

Yes, contact us to disable voicemail on your number.