Our new customer portal

Published: 8/17/20, 12:34 PM
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We're very pleased to announce our new customer portal that can be accessed at secure.fullflavour.nz

This is day 1 and we've launched with a  minimal set of features, though the plan is regularly to add new functionality that will benefit our customers.

On day 1:

  1. 4G rural customers can now clearly see their anytime data allowance (and morning allowance if their plan includes this)
  2. 4G rural customers can view day by day details of usage
  3. 4G rural customers can self-service plan changes (downgrades and upgrades) that are applied to the account instantly
  4. Voice customers can see detailed call statistics

 

Of high importance on our roadmap is to make invoice and payment history visible along with the ability to manage payments in a self-service fashion.

 

F.A.Q.

 

How do I get access to the portal?

If you're an existing customer, visit the portal URL and click Reset Password. Enter your mobile number and we'll txt you a code. You'll then be prompted to enter the code and set a new password. You can now log into the portal using your email address and new password.

If you have any trouble getting access, contact Full Flavour support on 07 5799999.

 

How do I view detailed data usage information?

Once logged in, the dashboard will show an overview of your data usage during the current billing period.

To view more details, select "Statistics" from the dropdown menu on the left and then click on Internet.

Please be aware if you have more than one connection with us, the initial statistics page will show a cumulation of all usage across all connections. You can view a specific connection by selecting from the dropdown.

Screen Shot 2020-08-17 at 1.03.59 PM.png

 

The Internet statistics page will by default show the current billing period. But you can the date option to view a particular day, week or another time period. 

 

How do I change my data plan?

From the left-hand menu, click on services and then click services again.

The portal will then list your current services with us along with details about the plan. Click the change plan icon from the Actions column.

Screen Shot 2020-08-17 at 1.08.33 PM.png

Please be aware that if you've already exceeded your current plan's data allowance and incurred excess data charges, these charges will still be added to your next invoice even if you do upgrade your plan. The only way to avoid excess data charges is to apply a plan upgrade before you run out of data.

 

How do I view detailed phone usage information?

Click statistics, then voice.

Please be aware that before your monthly invoice is generated, we may not be showing the most recent call data. If we do show the most recent call data, pricing information will be missing as this is not applied until we generate your monthly invoice.

We currently show the latest 4G Voice (VoLTE) call records and have plans to have VoIP and POTS landline call records appear in real-time in the near future.

 

  • Brent Nelson

    Brent Nelson

    We totally recommend "Full Flavour" to provide your broadband, we are more than happy with the product, service, help and found all the staff just fantastic.

  • Maja Wright

    Maja Wright

    Professionalism, Quality, Responsiveness, Value

  • Brad Chittenden

    Brad Chittenden

    Have been with Full Flavour for many years. The help desk is very responsive and helped me gain maximum speeds by recommending and then setting up a new router.

  • Susan Hay

    Susan Hay

    Awesome personalised service. No issues for 8 years with the organisation. Great team to do business with.

  • Harald Ahorner

    Harald Ahorner

    Great Internet Provider - very happy with the VSDL speed out here in Shelly Beach, excellent service and support and very easy to deal with.

  • Brian Felton

    Brian Felton

    Very good company to deal with. If you get a problem you have someone to talk to. If they have a problem they let us know!

  • Lisa R.

    Lisa R.

    Great service and communication either online or with a real person! Awesome speed in a rural setting. Definitely recommend Full Flavour.

  • Markus Schonberger

    Markus Schonberger

    Professional and helpful with great quality internet service.

  • Tony Price

    Tony Price

    We have been with Full Flavour since moving into our rural property last year.  They were quick to come out and test the location when we requested, and we have been very happy with their service.

  • Shaun Fisher

    Shaun Fisher

    Used these guys to assist us in supporting a client with an internet deployment. The team went above and beyond in installing many additional pieces of hardware to accommodate a customer with very specific requirements. End result was a happy customer and a stable service. Thanks team!