2020 / 2021 Holiday Hours

Published: 12/19/20, 1:43 PM
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Photo credit: A Kiwi Christmas by Sarah Macmillan on Flickr

 

It's been an absolutely massive year for the Full Flavour team and our frontline staff are taking a well-deserved break. During the holiday period, we'll still provide limited phone & email support to cover faults and our accounts staff will be available on working days to assist with any billing issues. We won't be doing any new sales or provisioning new services during this period.

Our support coverage will be as follows:

 

21st December (Monday): 

  • Final day in the office for 2020 for most of the Full Flavour team.

 

22nd-24th December (Tuesday-Thursday):

  • Telephone support only for faults (service broken) - phone 075799999
  • Email support for general technical enquiries - email [email protected]
  • Email support for billing enquiries - email [email protected]

 

25th-28th December (Friday-Monday): 

  • Telephone support only for faults (service broken) - phone 075799999

     

29th-31st December (Tuesday-Thursday):

  • Telephone support only for faults (service broken) - phone 075799999
  • Email support for general technical enquiries - email [email protected]
  • Email support for billing enquiries - email [email protected]

 

1st-4th January (Friday-Monday):

  • Telephone support only for faults (service broken) - phone 075799999

 

5th January onwards (Tuesday)

  • Helpdesk reopens for 2021 - phone 075799999
  • Resumption of normal business activities including our regular hours
    (Monday-Saturday, 8am-6pm)
  • Reduced staffing through January as staff take annual leave
  • Brent Nelson

    Brent Nelson

    We totally recommend "Full Flavour" to provide your broadband, we are more than happy with the product, service, help and found all the staff just fantastic.

  • Maja Wright

    Maja Wright

    Professionalism, Quality, Responsiveness, Value

  • Brad Chittenden

    Brad Chittenden

    Have been with Full Flavour for many years. The help desk is very responsive and helped me gain maximum speeds by recommending and then setting up a new router.

  • Susan Hay

    Susan Hay

    Awesome personalised service. No issues for 8 years with the organisation. Great team to do business with.

  • Harald Ahorner

    Harald Ahorner

    Great Internet Provider - very happy with the VSDL speed out here in Shelly Beach, excellent service and support and very easy to deal with.

  • Brian Felton

    Brian Felton

    Very good company to deal with. If you get a problem you have someone to talk to. If they have a problem they let us know!

  • Lisa R.

    Lisa R.

    Great service and communication either online or with a real person! Awesome speed in a rural setting. Definitely recommend Full Flavour.

  • Markus Schonberger

    Markus Schonberger

    Professional and helpful with great quality internet service.

  • Tony Price

    Tony Price

    We have been with Full Flavour since moving into our rural property last year.  They were quick to come out and test the location when we requested, and we have been very happy with their service.

  • Shaun Fisher

    Shaun Fisher

    Used these guys to assist us in supporting a client with an internet deployment. The team went above and beyond in installing many additional pieces of hardware to accommodate a customer with very specific requirements. End result was a happy customer and a stable service. Thanks team!