Digital Voice (VoIP) & Cloud PBX
You've likely heard the term "going digital" before. Here in kiwi-land we've been bombarded with advertising that television is going digital. What this means is analog broadcasts are being shut down and instead TV will be broadcast across different frequencies in 1s & 0s. The benefits?
A better picture quality, stability & the broadcasters can pack more channels in than was possible with analog.
Another service that's been around longer than television is also undergoing change. The telephone.
Chances are your present landline phone services are delivered over one or more pairs of copper lines that enter your property. Thanks to advances in internet technology, most recently with Ultra Fast Broadband fibre being rolled out around Tauranga, your phone service can be brought into the digital world as well.
The most common name for digital voice services is "VoIP" which stands for Voice over IP. With VoIP, when you make a phone call, analog sound (i.e. you talking) is turned into digital data. That data is then transmitted over our broadband network to a Cloud PBX service, that then routes your phone call to it's destination (even if the destination isn't on VoIP).
3 Quick Benefits
Save a lot of money
Delivering analog telephone services over aging copper wire is expensive. With VoIP, you "ditch the landline tax" as individual phone lines (numbers / DDIs) are delivered over IP (internet protocol). A VoIP line from Full Flavour costs $5+GST, less than 10% of the monthly charge for an analog business line from Telecom.
Calling rates tend to be much cheaper as well. As an example, when two Full Flavour customers call each other, the call is free. We don't charge for 'on-network' calls because our cost behind the scenes is negligible (all take is taking place is internet packets (of data) are being swapped between one customer and another.
We're not subject to expensive wholesale rates commonly associated with landlines either, which means we can pass low calling rates on to you.
More than one person
With analog phone services, only one phone call can take place at a time (unless you have multiple copper lines). With VoIP, Full Flavour customers have the option of using multiple DDIs (direct dial in number) or a single DDI to make multiple simultaneous calls*. In an office situation, this is reflected in each desk having an individual DDI while still being part of a group (including the ability to take calls from a central number). At home, you may have one phone in the kitchen and another in the bedroom.
*Limits are in place on how many simultaneous calls can take place. On residential plans, the limit is 2 per line. On business plans, the limit is 5 per line.
Smart PBX features without the PBX
Instead of expensive PBX hardware (both the central PBX unit and manufacturer-specific phones), PBX services are delivered "from the cloud". This service, which we call a "Virtual PBX", comes bundled in on all of our business Ultra Fast Broadband plans.
A sample of available features include:
- Voicemail (where messages are emailed to you)
- PIN Code Authorisation (for expensive destinations)
- Do Not Disturb
- One number (where calls to your DDI can be routed to other numbers, including mobile, at the same time)
- Calling forwarding
- Auto attendendent (i.e. Welcome to company X. Press 1 for sales, 2 for support..)
- Call queues & intelligient routing (based on rules such as time of day)
- Call recording
- Fax to email
These are all delivered without physical PBX hardware. Yes, you can use your existing PBX or phones if you wish via adapters called ATAs, or you can upgrade to individual VoIP phones that give you access to full Virtual PBX features.
On Ultra Fast Broadband plans we bundle phone lines into the service. The number depends on the plan you choose.
Our Virtual PBX service is only available on business fibre plans and comes at no additional charge.
Additional lines (DDI numbers) can be purchased for $5.
Calls Within New Zealand
Local calling is free on our residential plans. On business plans, the rate is 6c / min.
National calling is 6c / min.
Mobile calling is 19c / min.
For customers who purchase 0800/0508 services from us, inbound landline calls are charged at national calling rates. Inbound mobile calling is charged at mobile rates. Inbound calls from payphones are charged at 28c / min.
Cheap International Calling Rates
Because of our use of VoIP technology, we offer a special rate of 6c / min to over 50 countries. These are to landlines-only unless otherwise specified.
Our 6c calling destinations are:
Argentina, Australia, Austria, Belgium, Brazil, Brunei (incl mobile), Bulgaria, Canada (incl mobile), Chile, China (incl mobile), Costa Rica, Croatia, Cyprus, Denmark, Estonia, France, Germany, Greece, Guadeloupe, Guam (incl mobile), Guiana, Hong Kong (incl mobile), Hungary, India (incl mobile), Ireland, Israel (incl mobile), Italy, Japan, South Korea, Lithuania, Luxembourg, Macau, Malaysia (incl mobile), Malta, Mariana Island (incl mobile), Martinique, Mexico, Morocco, Netherlands, Norway, Peru, Poland, Portugal, Puerto Rico (incl mobile), Romania, Singapore (incl mobile), Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand (incl mobile), United Kingdom, United States of America (incl mobile), Vatican City (incl mobile), Venezuela, Virgin Islands (incl mobile)
International Rate Checker
Our international calling price sheet contains over 4000 entries, too much to enter on this page.
Please type in the name of the destination you'd like to check and the tool will advice you of the requested destination rate.
Note: Prices on this page are inclusive of GST for residential customers, exclusive of GST for business customers. ADSL/VDSL customers are classed as business.