Voice over LTE (VoLTE) F.A.Q.

Switch on VoLTE so you can make phone calls using the new rural 4G coverage

As part of the RBI2 project 400 new mobile & broadband towers across New Zealand are being built. These new towers work across all three mobile networks (2degrees, Spark and Vodafone) and are aimed at plugging existing coverage gaps.

The majority of these towers are 4G-only and come enabled with a new technology called VoLTE which allows customers to make phone calls over the 4G network.

While you should be able to start using the 4G data straight away, your phone may need it's software updated and a setting turned on in order to make phone calls using VoLTE. Some older phone models don't support VoLTE at all so you may need to consider buying a newer handset to take advantage of the improved reception for phone calls.

Switching on VoLTE doesn't cost you anything extra, doesn't use your mobile plan data and in addition to being able to access the improved coverage for phone calls, you can use 4G data at the same time as making a VoLTE call.

Check out the F.A.Q.s below to get started.

 

FAQs

What phones running on 2degrees support VoLTE?

As of 12/10/20:


    • Samsung Galaxy Note20
    • Samsung Galaxy Note20 Ultra
    • Samsung Galaxy Z Flip
    • Samsung Galaxy Fold
    • Samsung Galaxy A51
    • Samsung Galaxy A21s
    • Samsung Galaxy A10
    • Samsung Galaxy A11
    • Samsung Galaxy S10e
    • Samsung Galaxy S10
    • Samsung Galaxy S10+
    • Samsung Note10
    • Samsung Note10+
    • Samsung Galaxy S20
    • Samsung Galaxy S20+
    • Samsung Galaxy S20 Ultra
    • Samsung Galaxy Note9
    • Samsung Galaxy A30
    • Samsung Galaxy A01
    • Samsung Galaxy A71
    • Samsung Galaxy A31
    • Samsung Galaxy A50
    • Samsung Galaxy A80
    • Samsung Galaxy s9
    • Samsung Galaxy s9+
    • iPhone SE – 2020 model
    • iPhone XR
    • iPhone XS
    • iPhone XS MAX
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro MAX

    What phones running on Spark support VoLTE?

    As of 12/10/20:

    • iPhone 6s
    • iPhone 6s Plus
    • iPhone SE
    • iPhone SE (2nd Generation)
    • iPhone 7
    • iPhone 7 Plus
    • iPhone 8
    • iPhone 8 Plus
    • iPhone X
    • iPhone XS
    • iPhone XS Max
    • iPhone XR
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro Max
    • Huawei nova 5T
    • Huawei Mate 20 Pro
    • Huawei P30
    • Huawei P30 Pro
    • Huawei P40 Pro
    • Nokia 7.1
    • Samsung Galaxy A10*
    • Samsung Galaxy A11*
    • Samsung Galaxy A21s*
    • Samsung Galaxy A30*
    • Samsung Galaxy A31*
    • Samsung Galaxy A50*
    • Samsung Galaxy A51*
    • Samsung Galaxy A70*
    • Samsung Galaxy A71 5G*
    • Samsung Galaxy A80*
    • Samsung Galaxy S9*
    • Samsung Galaxy S9+*
    • Samsung Galaxy S10e*
    • Samsung Galaxy S10*
    • Samsung Galaxy S10+*
    • Samsung Galaxy Note9*
    • Samsung Galaxy Note10*
    • Samsung Galaxy Note10+*
    • Samsung Galaxy Note20 5G
    • Samsung Galaxy Note20 Ultra 5G
    • Samsung Galaxy S20*
    • Samsung Galaxy S20+ 5G*
    • Samsung Galaxy S20 Ultra 5G*
    • Samsung Galaxy Z Flip*
    • Samsung Galaxy J6*
    • Samsung Galaxy Xcover 4s*
    • OPPO Find X2 Pro
    • OPPO Find X2 Lite

    *Device must be on Android 10 or later

    The following phones (Samsung and OPPO) may also be eligible if they're sourced from Spark:

    • Samsung Galaxy A8
    • Samsung Galaxy A8+
    • Samsung Galaxy J3 Pro
    • Samsung Galaxy J4
    • Samsung Galaxy J4+
    • Samsung Galaxy J5 Pro
    • Samsung Galaxy J6+
    • Samsung Galaxy J7 Pro
    • Samsung Galaxy Note8
    • Samsung Galaxy S8
    • Samsung Galaxy S8+
    • OPPO A9 2020
    • OPPO Reno2

    What phones running on Vodafone support VoLTE?

    As of 12/10/20:


    • Apple – iPhone 6 and newer models (iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, SE, X, Xr, Xs, Xs Max, 8, 8 Plus, 11, 11 Pro, 11 Pro Max, SE 2nd Gen)
    • Huawei – B525
    • OPPO – A72, Find X2 Lite, Find X2 Pro
    • Mobiwire – Ogima
    • Samsung – Galaxy A01, A10, A11, A20, A21s, A30, A31, A50, A51, A70, A80, A90 5G, Fold (4G), Note20, Note20 Ultra, Note20 5G, Note20 Ultra 5G, Note 10, Note 10+, Note 10+ 5G, Note 8, Note 9, S20 Ultra, S20+, S20, S10, S10+, S10e, S9, S9+, J5 Pro, Xcover 4S, XCover Pro, Z Flip, J6
    • Vodafone - Vodafone Smart X9, N10, V11

    How to enable VoLTE on iPhone

    Check you're using the latest software on your phone:

    Settings > General > About Device > Software Update

    You’ll be able to use 4G calling on iOS 13 and above.

    It will be switched off by default, so just switch it on in

    Settings > Mobile > Mobile Data Options > Voice and Data > 4G,VoLTE On and you’ll be good to go.

    Some Spark customers use an eSim (they don't have a physical sim card installed in the phone), if this is you:

    Go to

    Settings > Mobile > Select SIM > Voice & Data. Choose 4G, VoLTE On

    How to enable VoLTE on Samsung

    Check you're running the latest software on your phone:

    Settings > Software Update > Download and install

    Depending on who your provider is, VoLTE on Samsung might already be turned on by default.

    If you can see VoLTE at the top of your screen, you know it's on.

    You can check this:

    Tap Settings > Connections > Mobile networks. Toggle VoLTE calls

    How to enable VoLTE on Huawei

    Check you're running the latest software on your Huawei phone:

    Settings > System > Software Update > Check for Updates

    Switch on VoLTE:

    Tap Settings > Wireless & Networks > Mobile Network. Toggle VoLTE calls



    How to enable VoLTE on Oppo

    Check you're running the latest software on your Oppo phone:

    Settings > Software Updates

    Switch on VoLTE:

    Tap Settings > Dual SIM & Cellular Network. Choose SIM 1 or SIM 2. Toggle VoLTE Calls

    How to enable VoLTE on Nokia

    Check you're running the latest software on your Nokia phone:

    Settings > System > Advanced > System Update

    Switch on VoLTE:

    Tap Settings > Network & Internet > Mobile Network > Advanced. Toggle Enhanced 4G LTE Mode