If you need help with one of our services, do one of the following:
- - Chat with us via our website. Live chat is generally available between 9am and 7pm Monday - Friday.
- - Email us at firstname.lastname@example.org
- - Phone us on 0508GOFAST (residential) or 075770099 (business)
When maintenance is planned that may affect your service, we post updates to our Status Page.
In the event of a broadband outage, please call our faults line on 0800 003 613.
Please state that you are reporting a fault and that you'd like your mobile number to be added to the notification list for updates.