4G (LTE) technology is the latest generation for rural broadband, surpassing existing, congested wifi broadband options.
Our own 4G wireless capacity is complemented by leased capacity on towers upgraded as part of the $300m Government-backed Rural Broadband Initiative (RBI), including, but not limited to the following areas:Athenree, also covering Bowentown and Athenree Gorge. Waihi Beach. Waihi, also covering Waikino. Minden, also covering Te Puna, Wairoa, Whakamarama and Omokoroa. Katikati, also covering Aongatete. Pyes Pa, also covering Oropi, Omanawa and Lower Kaimai. Poike, also covering Ohauiti. Papamoa, also covering Waitao. Papamoa South, also covering Te Puke. Paengaroa, also covering Rangiuru and Te Ranga. Maketu, also covering Pongakawa and Pukehina.
Get connected for
$99per month incl GST
Get connected for
$105per month incl GST
Get connected from
$155per month incl GST
Who is Full Flavour?
Full Flavour is a locally owned internet service provider (ISP) with it's office located in Durham Street, Tauranga. The company has been in the business of connecting locals for over 6 years now with hundreds of customers in Tauranga city.
We've always been a leader - in Tauranga we were providing fibre broadband services to customers years before Spark & Vodafone entered the market with their national product. We're still leading the market, as the only provider in Tauranga with 1Gbps residential & business fibre plans.
Now in rural areas, with 700Mhz 4G technology, we're the local provider to turn to with the fastest rural broadband internet - 30Mbps+.
Where do you have coverage?
We are using capacity on new and upgraded towers throughout the Bay that have had services setup as part of the Government-backed Rural Broadband Initiative.
With the special RBI funding, the infrastructure has been constructed to a level of quality & height that far exceeds local competitor towers. In particular, RBI towers are usually 30M above ground, with mains power and fibre backbone connection installed.
Coverage on 700Mhz 4G frequencies (previously used for analog broadcast TV) typically extends beyond 20KM and is available in most areas in rural Bay of Plenty where people live.
What are your contract terms?
At present we offer a free standard connection, which involves no external antenna. We supply a 4G broadband router that provides a standard 3 bedroom home with Wi-Fi.
While we don't lock customers in for any particular length of time, we do take a $200 bond up-front which is returned either after 24 months of continuous service or within 30 days of a customer discontinuing the use of Full Flavour services and returning our equipment to us.
As an alternative to the bond option, assuming you pass a standard credit check, you can choose to purchase your equipment from us for $230 incl GST which is compatible with other providers.
How long does it take to get connected?
In regular circumstances, we can confirm coverage at your property within five working days. We do this via a free signal test where we confirm availability and speed via testing equipment (including specialist antennas).
Arranging equipment for your connection may take up to 10 working days once you've accepted our quote, however we usually beat this target.
Our present record is a customer calling us at 3.30pm on a Monday and being online two hours later.
Occasionally demand for our 4G service may exceed our forecasts and we may be waiting for additional equipment supplies.
I have poor mobile coverage. Does that mean I can't get the service?
Most mobile devices we have come across so far don't support 700Mhz 4G services. So if you can't get mobile signal, that doesn't necessarily mean you won't be able to receive our service as 700Mhz 4G travels much further than higher frequencies commonly used for mobile phones and slower fixed wireless networks such as the ones operated by other local wifi providers.
What if I need an antenna?
Approximately 10% of our customers can receive adequate signal but require an antenna installed on their roof to boost speed up to an acceptable level. In these cases we offer a subsidised installation service via trusted installation partners in the Bay of Plenty.
Is there an unlimited plan?
Unfortunately there is a limit to the amount of capacity (gigabytes per month) that wireless technology can support. Increasing capacity often involves building another tower in the area at significant cost. If unlimited plans were permitted at these speeds, the risk of a small number of users consuming all capacity and thus slowing down the service is quite high. Allocating each customer a data pack of 80GB, 120GB, 200GB (or 240GB in areas where we have additional upgraded capacity) ensures everyone gets a good service.
Do you have a referral scheme?
Yes, most of our new customers come to us thanks to the satisfied broadband users we already have. When a new customer signs up to our service and mentions you, we will apply a $50 incl GST credit to your broadband account. Yes - 24 successful referrals means you will receive free internet for a year.
What model router do you provide?
At present our 4G router is a Huawei B315s-607. The router includes Wi-Fi for your home devices to connect to as well as four ethernet ports. Because we retain ownership of the router, we'll replace it free of charge in the event of failure (excluding failure caused by power surges or sun damage).