On Friday we were fortunate to be profiled in the business section of The Weekend Sun. For those that missed the latest edition, we've made the article available for reading here.
Forget about the frustrations of trying to explain an internet problem you’re having in the Bay of Plenty to someone overseas – Tauranga internet service provider Full Flavour assists local customers locally.
Based at the Basestation on Durham St in Tauranga, Full Flavour delivers most services national internet providers deliver - but on a regional basis.
“The benefit to our customers is they’re dealing with a local technician, not a help desk overseas,” says Full Flavour general manager Jesse Archer.
Full Flavour also works with other Information Technology businesses in Tauranga.
“We engage with local experts who knows our customers’ business,” says Jesse, who’s been in the internet industry for a little more than 10 years and started Full Flavour in 2009.
“What we often find with home business is those customers are sold a standard consumer or residential service, the same one as everyone else which means there’s no extra benefit for them,” says Jesse. “With our home offer, our customers get priority on the network. That means when the 3pm slow down comes along when all the kids jump on, our home business customers remain unaffected.”
“With VoIP if you call one of our home business customers, it doesn’t matter where they are, the phone system basically follows them so they effectively never miss a call.
“We really want our home business clients to stay connected to their customers.”
“We’re one of the few providers of 4G Rural Wireless Internet,” says Jesse. “We reach as far as Reporoa to Waihi Beach and everywhere in between with our rural broadband offer.”